eCommerce Fulfillment Specialist

Englewood Cliffs, New Jersey
Full Time

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Title: eCommerce Fulfillment Specialist
Client: Global leader in Technology/ Electronics
Duration: 6 months with HIGH chance for extension or become permanent
Work Location: Englewood Cliffs, NJ (Fully onsite, 9am-6pm)
Pay rate: $40-43.42hr W2 + Benefits/ PTO

Top Skills / Experience:

Bachelors degree required
Order Management required
Minimum 4 years relevant professional experience required
Strong Excel proficiency (VLOOKUP, XLOOKUP, Pivot Tables, etc.) required
Alteryx & Tableau software is a strongly preferred but not required.

Roles & Responsibilities

Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of .com orders.
Analyze order data and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
Develop & own volume forecasting for our logistics partners for capacity planning purposes.
Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.

Skills and Qualifications: