LTL Central Canada - Operations Manager

We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift: Sunday- Thursday; 11:00pm-8:00am

SUMMARY

The Operations Manager responsible for overseeing terminal operations, ensuring safety and customer satisfaction, and maintaining efficient freight flow. Key duties include managing dock equipment, implementing safety protocols, and coordinating with other terminals. The role requires strong decision-making, communication, and organizational skills, along with experience in dispatch and operational processes.

PRIMARY RESPONSIBILITIES

• Understand Erb operations, freight flows and targets, and how they relate to the Baden terminal.
• Make decisions in accordance to business needs and requirements with assistance of the Terminal Manager.
• Ensure “Safety First/Customer First” attitude is maintained at all times.
• Oversee the safe operation of dock equipment, forklifts, batteries, hand jacks, radios, dock plates, and dock doors.
• Maintain and implement HACCP requirements in conjunction with the Terminal Manager.
• Manage and support coverage for vacation and sudden absences for Dispatch and Data Entry with assistance from Terminal Manager.
• Work with the other terminals and departments to consistently improve freight flow and communication.
• Monitor and create measurements to determine productivity and accountability with assistance from supervisors.
• Understand and provide support to manage terminal operations during shift.
• Respond to performance management and personnel issues and assist with performance evaluations in conjunction department supervisors.
• Ensure complete training process is followed for all new employees on shift.
• Investigate and report all accidents and work with WSIB Coordinator regarding all aspects of WSIB.
• All other duties as required.

REQUIREMENTS/QUALIFICATIONS

• Solid understanding of routing, OS&D, dock, yard procedures, in addition to paper flow as it relates to the operations
• Strong time management and organizational skills including planning and scheduling.
• Ability to work under pressure and provide effective support and leadership.
• Previous dispatch and operational background required.
• Excellent verbal and written communication skills required to provide constructive feedback and recognition.
• Quality decision making skills and ability to use good judgment required.
• Good computer skills including dispatch software and MS Office applications required.
• Ability to support operational positions as needed.

WORKING CONDITIONS

• Position is based on a 45-hour workweek
• Flexibility to work outside standard business hours as needed to support operations.

Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.

• Company paid health insurance plans (health, prescription, dental and vision)
• Company paid group life insurance
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months)
• Profit-sharing opportunity
• Referral bonus program
• Safety shoe voucher
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness
• Educational assistance up to 50%, with specific training required by The Erb Group paid in full
• Career advancement opportunities
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How To Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us ... or ...

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact ... or call ... . All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.

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