SBA Operations Manager

The SBA Operations Manager is responsible for the postapproval review and operational processing of Small Business Administration (SBA) loan applications to ensure compliance with SBA Standard Operating Procedures (SOP) and bank underwriting guidelines prior to procuring guarantees under SBA's delegated authority. This role serves as a critical control point between loan approval and loan closing by validating that all SBArequired documentation, underwriting analysis, and credit approval materials are complete, accurate, and fully compliant.
The SBA Operations Manager partners closely with Business Banking Officers, Loan Officers, and the SBA business development team to resolve documentation deficiencies, with Credit Professionals to confirm that all SBA underwriting and analysis requirements are properly reflected in the credit approval memo, and with the Commercial Documentation department to ensure that loan documents are compliant with SBA SOP.
SBA Eligibility & Compliance Review
Review approved SBA loan applications to ensure full compliance with SBA eligibility and other SOP provisions, and loan program guidelines.
Validate borrower, guarantor, affiliate, and business eligibility, including ownership structures, use of proceeds, size standards, and ineligible activities.
Ensure that all SBArequired forms (e.g., SBA Form 1919, franchise agreements, etc.) are completed accurately.
SOP & Credit Approval Alignment
Conduct detailed reviews of credit approval memoranda to confirm all required elements (e.g. credit elsewhere, all available collateral, etc.) are appropriately documented.
Identify discrepancies between the credit approval, SBA SOP requirements, and loan documentation and coordinate resolution prior to closing.
Documentation & File Quality Control
Perform quality control checks on SBA loan files to ensure completeness, accuracy, and audit readiness prior to closing or SBA submission.
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"Rockland Trust is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. We recognize that in competitive financial services markets, employees make the difference between an ordinary company and an excellent one. Employees come to Rockland Trust with different backgrounds and experiences. These differences together can result in greater creativity, better insights, and improved decision-making, all vital to Rockland Trust's success in the New England marketplace.

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