Operations Manager

The Operations Manager provides project coordination and administrative management support. This role focuses on project tracking, contract administration, reporting, and communication between onsite contractor personnel and the contractor's home office. The Operations Manager serves as a liaison between internal teams, customers, vendors, and stakeholders to ensure projects are completed on time, within budget, and in compliance with applicable requirements.

Duties and Responsibilities

Lead interdepartmental teams to complete assigned projects on time, to specifications, and with accuracy and efficiency

Outline project tasks and delegate assignments accordingly

Coordinate project schedules, reporting, and administrative activities

Track project status, deliverables, and milestones

Prepare management reports and maintain project documentation

Conduct cost analyses and estimate expected project costs

Prepare and implement project budgets based on approved estimates

Conduct risk assessments; identify and report risks to management and provide recommendations for risk mitigation, including project termination when appropriate

Address project-related questions, concerns, and complaints throughout the project lifecycle

Serve as a liaison between the company, customers, vendors, onsite personnel, and contractor management

Communicate and collaborate with sales and marketing teams to provide training and information needed to support project, program, and system promotion efforts

Support contract compliance and administrative requirements

Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices

Monitor project progress and identify schedule, reporting, or administrative issues

Perform other related duties as assigned

Required Skills and Abilities

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and strong attention to detail

Excellent time management skills with proven ability to meet deadlines

Strong analytical and problem-solving abilities

Strong supervisory and leadership skills

Ability to prioritize tasks and delegate responsibilities effectively

Thorough understanding of, or the ability to quickly learn, the project or product being developed

Proficiency with Microsoft Office Suite and related business software applications

Minimum Qualifications

Bachelor's degree in Business Administration, Management, Communications, Public Administration, or related field

Ten (10) years of relevant experience

PMP, PgMP, CAPM, and/or comparable project management certifications highly desirable

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times

Equal Opportunity Employer/Veteran/Disabled