Senior Business Analyst - Logistics

Responsibilities

Position Responsibilities:

• Act as primary subject matter expert in use of logistics applications.
• Analyze, support and manage small to medium projects for new and legacy applications supporting logistics functions (Warehousing, Transportation).
• Develop, maintain and continuously progress in knowledge of all business functions.
• Manages issue resolution with appropriate levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriately.
• Participate in the analysis and design system solutions, providing assistance and direction to development teams, leveraging a standard SDLC model from concept, analysis/requirements through development, QA, implementation, decommission.
• Understand and fully utilize ITIL methodology for responding to functional and technical issues, including incident and problem management processes. Assist and/or lead investigation to identify root causes, creating plans and mitigation for user processes.
• 25% domestic travel and potential for international travel
• Other duties as assigned

Qualifications

Required Education and Experience:

• Bachelor's degree in engineering, computer science, or management information systems/science or similar with at least 3 years of experience acting as a Business Analyst performing like accountabilities above in a multi-location organization for a 24/7 distribution company or High School Diploma/General Education Diploma with 6 plus years of the above stated experience

Preferred Education and Experience:

• Previous experience working on application analysis, design and/or support for a tier 1 enterprise logistics system, preferably Manhattan WMOS, Koerber (HighJump), Fusion Apps, JDE Enterprise One or SAP
• Demonstrated knowledge of SDLC and ITIL support processes
• Experience working in a warehouse/distribution environment
• Experience working on a 24/7 on-call team

Essential Information for Our Employees

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.