Vendor Manager

Vendor Manager
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Req: R40900

Springfield, Massachusetts
Full-Time
First
Health Insurance Payer
Health Insurance

Summary

Schedule: Monday-Friday 8am-5pm

Location: 1 Monarch Place; Springfield MA

Health New England is an Equal Opportunity (EEO) employer. It is Health New England?s policy to provide equal employment opportunities to all qualified applicants
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Summary:

The Vendor Manager- Network Services is responsible for the successful implementation and management of HNE outsourced functions. Analyses potential vendors in partnership with business leads, makes contracting recommendations, and helps drive consensus. Specific vendor management roles and responsibilities may include visiting vendors, communicating with vendors to ask any product or price questions, negotiating contracts to get the desired pricing and analyzing multiple vendors along with key business owners to decide which to use for a particular product.

The Vendor Manager -Network Services role is responsible for managing the vendor relationships from the start of the contract through all phases of vendor implementation; testing, and continuous management against the contractual Service Level Agreements (SLAs) and performance guarantees (PGs). They must provide analyses to direct supervisors on vendor(s) performance, costs, product/program enhancements, issues, and ensure the terms of the contracts are followed by all parties. The Vendor Manager-Network Services position supports a specific business area such as Network and Health Services that leverages vendors to meet business requirements. They will build positive relationships with new vendors and maintain good relationships with existing ones as well.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Health New England?s relationships, systems and knowledge.

Understand how Health New England?s culture and the CX Promise should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of their respective areas in accordance with Health New England?s Values, its Code of Conduct and the Associate Handbook, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and conduct.

Champions a high performance environment and contributes to an inclusive work environment.

Essential Functions

Manage relationships with designated vendors, making sure contract terms are fulfilled and mitigating vendor risk

Create effective partnerships with vendors which benefit both parties

Identify potential vendors (as applicable) and conduct research to determine who offers the best products, prices, and services

Coordinate vendors to develop efficient supply chain strategies

Manage external relations with vendors that provide network solutions for HNE

Perform as functional bridge between the external vendor and internal business owners

Coordinate all vendor management tasks inclusive of working with external vendors and internal employees (e.g. compliance, legal)

Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished

Help and coordinate vendor processes and methods to approve vendors

Ensure to track, measure, report and evaluate vendor performance

Troubleshoot all vendor problems and present to management as required

Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions

Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment

Participate to formulate workflow proces