Residential Lending Operations Manager

Description

Salary Grade:20
SUMMARY:
Manage the daily operational flow of the Mortgage Underwriting and Processing staff, for secondary market, correspondent investor and residential portfolio lending within established Bank objectives, policies, and procedures. Provide daily direction to Department Mangers and staff. Is responsible for ensuring mortgage underwriting policies, procedures, operational, and compliance processes are sound and effective. Coordinate all compliance related underwriting reports, documentation, and verifications. Resolve daily underwriting issues and recommend efficiency improvements, within scope of authority. Support department managers with research into new product roll out, and investor relations. Work collaboratively with Sales and Production Management to ensure a positive customer experience with the entire mortgage process.
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:
Management of Mortgage Underwriters and Underwriting Assistants
Daily management of Mortgage, Home Equity and Consumer Lending pipelines to ensure all loans are processed and underwritten to meet critical closing dates, ECOA requirements, rate lock commitments, and secondary market loan sale deadlines.
Ensures conformance with established Bank policies and procedures as well as compliance with federal, state, and investor regulations and requirements.
Trains, supervises, and motivates department managers that directly report to the Residential Lending Operations Manager and oversee various areas of the Residential and Consumer Lending department.
Prepares and delivers performance appraisals to direct reports.
Works in conjunction with the Quality Control Department to disseminate procedural updates to mortgage and home equity colleagues to ensure compliance with all federal, states and investor regulations and requirements.
Underwriting
Provides a lending decision for all mortgage loans up to specified level.
Has authorization to approve guideline waivers within scope of authority and make recommendations to senior management for exceptions and restructuring of loans beyond authority.
Partners with Origination staff using product and underwriting knowledge to find all legitimate ways of approving loans through counter offers if necessary.
Resolves conflicts between production staff and underwriting staff regarding loan acceptability when needed.
Customer Service
Assists Mortgage and Home Equity department managers by offering advice and council on loan products, underwriting, and compliance issues.
Handles customer requests in a timely fashion without sacrificing underwriting standards.
Communicates with mortgage customers when needed to... For full info follow application link.

As an EOE/AA employer, The Cape Cod Five Cents Savings Bank will not discriminate in its employment practices due to an applicant's race, color, religion, national origin, sex gender identity/expression, age, ancestry, sexual orientation, disability, genetics, veteran status, marital status, pregnancy-related conditions, or political beliefs.