Sea Logistics Customer Care Specialist

Sea Logistics Customer Care Specialist (Temp-to-Hire) Location: Mendota Heights, MN Schedule: Monday-Friday | 8:00 AM - 4:30 PM (flexible shift options available) Pay Rate: $23.00 - $25.00 per hour (based on experience) Employment Type: Temp-to-Hire Position Overview We are seeking a proactive and customer-focused Sea Logistics Customer Care Specialist to support clients and internal teams within a fast-paced logistics environment. This role serves as a key point of contact for customers, ensuring their needs are met through timely communication, problem resolution, and coordination with operations teams. The ideal candidate is detail-oriented, organized, and driven to deliver an exceptional customer experience while supporting shipment processes and logistics operations. Key Responsibilities Provide excellent customer service and support , ensuring customer satisfaction Act as a primary point of contact for customer inquiries, requests, and issue resolution Manage and enter customer shipment orders into operational systems Coordinate closely with internal operations teams to ensure efficient shipment execution Handle complaints and issue resolution , identifying solutions and preventing recurrence Prepare and manage customer quotes and pricing requests Support customer onboarding , including setup and data entry into systems Maintain and update customer records and account data Monitor shipments and provide regular updates to customers Generate and review customer reports as needed Build and maintain strong relationships with customers and internal stakeholders Support continuous improvement initiatives and overall process efficiency Qualifications High school diploma or equivalent required 0-2 years of experience in customer service, logistics, or related field Strong communication, problem-solving, and conflict resolution skills Ability to manage multiple tasks and prioritize effectively Strong attention to detail and organizational skills Positive attitude with a customer-focused mindset Ability to work both independently and as part of a team Basic computer skills; experience with logistics systems or WMS/CRM tools preferred Preferred Qualifications Experience in logistics, supply chain, or freight forwarding environments Exposure to quote management, shipment coordination, or customer onboarding Bachelor's degree in Supply Chain Management or related field (preferred but not required) Key Competencies Customer-first mindset with strong interpersonal skills Adaptability and ability to perform in a fast-paced environment Strong time management and organizational skills Analytical thinking and attention to detail Collaborative team player Why This Opportunity? Competitive pay based on experience Flexible scheduling within a standard weekday shift Opportunity to transition into a long-term, permanent role Exposure to global logistics and customer care operations Supportive team-oriented work environment #NowHiring