Supply Chain Operations Manager

We are seeking an experienced and driven Supply Chain Operations Manager to

lead our international freight forwarding operations. In this pivotal role, you

will oversee the full lifecycle of air and ocean shipments from booking and

documentation through customs clearance, delivery, and invoicing while guiding

a dedicated team of logistics operators.

You will serve as the operational anchor for our import/export division: managing

carrier and customer relationships, ensuring strict compliance with U.S. customs

and international shipping regulations, and continuously improving workflows for

efficiency and profitability. This is a hands-on leadership role that requires

equal parts strategic thinking and on-the-ground problem solving in a dynamic,

fast-paced environment.

Key focus areas: daily operations supervision team training & performance

escalation & exception handling compliance & documentation

SUPPLY CHAIN OPERATIONS MANAGER REQUIREMENTS

5+ years of hands-on international freight forwarding experience covering both

air and ocean import/export operations.

Minimum 2 years in a supervisory or lead role managing a team of logistics

operators.

Strong working knowledge of U.S. Customs clearance procedures, export

documentation (EEI, B/L, AWB), and compliance regulations (CBP, ITAR, EAR).

Proven leadership skills with the ability to train, mentor, and hold team

members accountable to SOPs and performance standards.

Excellent written and verbal communication skills; experience managing carrier,

customer, and vendor relationships.

Demonstrated ability to serve as an escalation point for operational issues,

customer complaints, and carrier disputes.

Proficiency with a Transportation Management System (TMS); experience with

CargoWise strongly preferred.

Strong organizational and multitasking skills with the ability to perform under

pressure and meet time-sensitive deadlines.

Experience coordinating with domestic trucking providers and warehouse partners

to ensure timely pick-up and delivery.

Ability to review files, reports, and billing across air and ocean shipments

for accuracy and timeliness.

Bilingual proficiency in English and Chinese (Mandarin or Cantonese) is a plus.

SUPPLY CHAIN OPERATIONS MANAGER SALARY & BENEFITS

Compensation:

Base Salary: $80,000 $100,000 (commensurate with experience)

Pay Type: Annual, Exempt / Full-time salaried

Performance Bonus: Eligible based on individual & team KPIs

Review Cycle: Annual merit-based increases

Benefits Package:

Health Insurance Medical, dental & vision coverage for employees and

dependents

Paid Time Off Competitive PTO, sick leave, and paid holidays

401(k) Plan Company-sponsored retirement plan with employer contribution

Career Growth Professional development, training, and promotion pathways

Industry Training Access to customs, compliance & TMS certification programs

Inclusive Workplace Multilingual, multicultural team environment