Customer Logistics Manager

We are seeking a resultsdriven Customer Logistics Manager to lead daily delivery execution in a fastpaced, timecritical environment. This role requires a proven leader who can drive accountability across an operational team, ensure highquality customer outcomes, and consistently deliver on ontime performance.

The ideal candidate brings strong logistics operations experience combined with a customercentric mindset, working closely with Customer Service and Key Account teams to understand evolving needs and enhance service delivery. You will lead a control tower team, make timely decisions on routing and escalations, and collaborate crossfunctionally to resolve issues and protect customer commitments.

Customer Interface & Service Excellence
Serve as the frontfacing logistics contact for Customer Service teams
Address customer escalation concerns, exceptions, and urgent requests with clear communication and solutionoriented responses

Delivery Execution & Control Tower Operations
Oversee daily order load and shipment monitoring, ensuring critical and highpriority orders are executed on time
Manage the regional command center team, responsible for realtime critical shipment execution and exception management
Continuously improve and redesign manual processes to achieve higher efficiency

Routing, Expedites & Premium Shipping
Design, approve, and implement expedited and alternative routing solutions to protect customer delivery commitments
Support simulations and scenario planning for delivery commitments and recovery plans

Performance Monitoring & Analytics
Build and maintain dashboards and KPIs to monitor OnTime Delivery (OTD), shipment status, exceptions, and recovery actions
Analyze trends and recurring issues driving delivery risk and lead improvement actions with stakeholders

Systems & CrossFunctional Coordination
Interface with IT and logistics systems teams to resolve system issues impacting order release, picking, or shipping
Partner with Planning, Warehouse, Transportation, and Customer Service teams to ensure smooth endtoend order fulfillment
Provide operational input to system enhancements and process improvements impacting customer deliveries

Experience
8+ years of experience in logistics, supply chain, or customer delivery operations
Proven people leadership experience (minimum 2 years managing teams)
Prior experience in a customerfacing logistics role (manufacturing, hightech, or time critical).
Technical Skills
Experience with logistics systems (TMS, WMS, ERP; Oracle preferred)
Strong analytical capability with experience building and using dashboards and KPIs
Proficient in Excel; Power BI / SQL experience is a plus
Education
Bachelors degree in Supply Chain, Logistics, Business, Engineering, or related field

What Were Looking For
Proven leadership driving accountability and execution discipline in fastpaced operations
Strong customer focus, delivering highquality, timecritical outcomes
Operational excellence mindset with continuous improvement focus
Resilience and grit to overcome challenges and deliver results under pressure
Ability to collaborate effectively across internal stakeholders and external partners
Strong partnership with Customer Service and Key Account teams to enhance service delivery
Decisive and actionoriented, able to make fast, informed decisions under pressure