Operations Manager

New Bedford Fishing Heritage Center (FHC) is a small museum telling a big story. Located in
historic downtown New Bedford, the Center preserves and presents the story of New Bedford's
commercial fishing industry through exhibits, an archive, and a robust slate of programs. FHC
seeks a part-time Operations Manager to coordinate its volunteers and oversee its gift shop.
This role requires a dynamic individual who can effectively balance multiple responsibilities. The
ideal candidate is detail oriented, friendly, and enjoys working with people of all ages and from
all walks of life. The Operations Manager works Wednesday-Friday (approximately 20
hours/week) with occasional weekend hours and reports to the Executive Director.
Responsibilities:
Volunteer Coordination & Supervision of Front Desk Staff (50%):
Recruit, train, schedule, and manage volunteers to assist with a variety of tasks including
daily operations, visitor engagement, special events, and educational programs
Foster a sense of community with and among the volunteers
Organize monthly volunteer gathering and annual volunteer appreciation event
Train and supervise part-time/seasonal front desk staff
Track museum visitation and report monthly
Provide occasional front desk coverage as needed
Gift Shop Management (30%):
Oversee admissions desk and museum gift shop as well as online store
Manage cash drawer and make weekly bank deposits
Maintain relationships with gift shop vendors and consignors
Track inventory and order stock as needed
Determine price and display of items
Work with marketing staff to create/manage holiday sales/promotions & signage
Identify new artists, authors, and others to consign gift shop items that are in keeping
with the mission of FHC
Enter new items into Square point of sale cash register
Process online purchases
Determine quarterly consignment payouts and sales tax
Conduct annual inventory
General Operations (20%):
Monitor and address general upkeep and cleanliness of gift shop and exhibit space
Basic site management (troubleshoot issues with copier, phones, locks, etc.)
Order office and program supplies as needed and in consultation with staff
Attend weekly staff meetings
Other duties as assigned
Qualifications:
At least 3 years of pertinent experience, preferably in a nonprofit setting
Must have excellent organizational and interpersonal skills
Must be detail oriented, flexible, and energetic
Must be able to multi-task and prioritize in a dynamic work environment
Retail experience a must; Familiarity with Eventbrite and Square Point of Sale a plus
Must be comfortable working in a small office environment with minimal privacy
Familiarity with New Bedford and the fishing industry a plus
Benefits:
The opportunity to work with passionate, creative people
Paid Time Off
Professional development opportunities