Operations Manager - DDLC Support

at ASM Research, An Accenture Federal Services Compan in Boise, Idaho, United States

Position Overview

The Operations Manager DDLC Support leads day-to-day delivery operations for DDLC task areas, ensuring consistent, high-quality execution across multiple workstreams and locations in alignment with client requirements and contract objectives. This role plans, directs, and coordinates operational activities, manages scope, schedule, cost, quality, and risks, and partners closely with IT, logistics, security, and other stakeholders to optimize processes and drive continuous improvement. The manager oversees a dispersed workforce and subcontractors, manages frequent procurement of materials and equipment, and ensures adherence to corporate policies, Federal contracting standards, and performance metrics across all assigned DDLC efforts.

Key Responsibilities

+ Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.

+ Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and Service Level Agreements (SLAs).

+ Oversee cost, schedule, and performance baselines for assigned DDLC work, including budget management, forecasting, reporting, and variance analysis to leadership and the client.

+ Coordinate closely with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement.

+ Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed.

+ Implement and champion standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and the companys delivery operations and service management frameworks.

+ Monitor operational risks and issues, lead root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility.

+ Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders.

+ Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of a