Operations Manager - Juniper Roof Top Restaurant

Job Title: Operations Manager – Juniper Roof Top Restaurant

The Operations Manager is responsible for overseeing the daily operations of a high-end, elevated dining restaurant, ensuring exceptional guest experiences, efficient service execution, and strong financial performance. This role requires a hands-on leader who can balance refined hospitality standards with operational discipline, team development, and profitability.

Key Responsibilities

• Oversee all front-of-house and back-of-house operations to ensure seamless service and adherence to brand standards
• Maintain a polished, upscale dining atmosphere, ensuring consistency in service, presentation, and ambiance
• Partner with culinary leadership to align service flow with kitchen execution
• Lead by example in delivering exceptional, personalized guest service
• Address and resolve guest concerns promptly and professionally
• Monitor guest feedback, reviews, and satisfaction metrics to drive continuous improvement
• Coach and mentor managers, supervisors, and hourly staff
• Foster a culture of accountability, professionalism, and hospitality excellence
• Ensure compliance with all health, safety, and sanitation regulations
• Maintain high standards of cleanliness, organization, and maintenance
• Oversee inventory management, ordering, and vendor relationships

Qualifications

• Restaurant management experience, with strong knowledge of food, beverage, wine, and service standards
• Proven ability to lead teams and manage high-volume, high-expectation environments
• Excellent communication, leadership, and problem-solving skills
• Availability to work evenings, weekends, and holidays

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.