Operations Manager

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Tuition assistance

Operations Manager

Restoration 1 of Texas Hill Country & Restoration 1 of San Antonio North
San Antonio, TX | Full-Time | Salary + Performance Bonus

Were a fast-growing restoration company water, mold, fire, and reconstruction on track to double in size this year. That growth is real, and it creates a real need: we need an Operations Manager who can build the engine that runs this company at scale.

This is not a maintenance role. We have systems in place, but they need serious work. We need someone who can assess what we have, fix what isnt working, build what doesnt exist, and develop the people who run it. If youre a builder who gets energized by turning chaos into clarity and takes pride in seeing a team execute at a high level this role was made for you.

ABOUT US

Restoration 1 of Texas Hill Country and Restoration 1 of San Antonio North provide 24/7 emergency restoration services across the greater San Antonio area. Weve built a strong reputation for quality work, professionalism, and genuine care for our customers. Now were scaling and were looking for the right person to grow with us.

WHAT YOULL OWN

Reporting directly to the owner, youll manage department heads and be accountable for the full operations function of the business staffing, training, systems, performance, and execution.

Audit existing systems and SOPs; identify gaps and build whats missing across all service lines

Manage, coach, and develop department heads; drive a culture of accountability and high performance

Track job costs, COGS, and direct labor and hold the team to targets

Prepare and manage the annual operations budget

Oversee subcontractor evaluation, negotiation, and contract compliance

Manage equipment, vehicles, and supply inventory

Ensure accurate flow of production documentation from the field to the office

Drive customer satisfaction and quality ratings above company benchmarks

Implement new technology that improves how we deliver services

Oversee staffing, hiring, training, scheduling, and employee relations

WHO YOU ARE

5+ years in operations management, including managing other managers

Proven track record in building or significantly improving systems inside a growing company

Strong financial literacy you can read a P&L, track KPIs, and translate numbers into action

A people developer who holds teams accountable without burning them out

Excellent communicator, both written and verbal

Broad business background spanning operations, HR, admin, and/or sales

Proficient in Microsoft Office; comfortable learning new software platforms

Restoration industry experience is a plus, not a requirement well teach the industry; we cant teach drive, integrity, or the ability to build systems that scale

WHAT WE VALUE

Integrity you do what you say and you dont cut corners

Ownership you treat this business like its yours

Coaching mindset you make the people around you better

Adaptability in restoration, no two days are the same; you thrive in that environment

Excellence you set a high bar for yourself and your team, and you hold it

WHAT WE OFFER

Competitive base salary commensurate with experience

Performance bonus tied to company growth and operational results

A direct seat at the leadership table your voice matters here

The opportunity to build systems that will shape how this company operates for years to come

Health, dental, vision, and supplemental insurance options

Paid time off and ongoing professional development

HOW TO APPLY

Submit your resume along with a brief description of a system or process you built or significantly improved and what the result was. Qualified candidates will be contacted promptly.

Equal Opportunity Employer | Drug-Free Workplace Compensation: $90,000.00 - $135,000.00 per year

Restoration Support to Help You Get Your Normal Back

At Restoration 1, we help people get their property and life back to normal when they're dealing with water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers.

Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. With one phone call, your life can get back to normal.

What We Do

Our reputation for fast response, exceptional quality, and commitment has contributed to our growth as a company throughout the United States. Our restoration specialists understand that a disaster and the need for property restoration services can come without warning, and that is why we are always at hand to assist you 24/7! Restoration 1 aims to go the extra mile for our customers and make sure their property is back the way they remember it.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.