Logistics Operations Lead

Our client is seeking a hands-on Logistics Operations Lead to play a critical role in stabilizing and scaling the U.S. and Mexico logistics operations. This position serves as the senior problem-solver and escalation point within our logistics functionowning complex exceptions, driving process improvements, and supporting a fast-growing manufacturing business. This is not a purely strategic or project-only role. The ideal candidate is someone who thrives in a lean, entrepreneurial environment, enjoys rolling up their sleeves, and is comfortable owning problems from start to finish. You'll work closely with senior leadership and the Logistics Manager, providing the operational depth needed to support growth while gradually stepping into broader leadership responsibility. What You'll Be Responsible For Logistics Operations & Exception Management Serve as the primary escalation point for complex logistics issues across inbound, outbound, inventory, and customs processes. Troubleshoot and resolve high-impact exceptions related to shipments, documentation, pricing discrepancies, inventory variances, and vendor issues. Own follow-through and resolutionnot just identificationof operational problems. Inventory, Shipping & Invoicing Oversight Support and improve processes related to inventory receipts, accuracy, and reconciliation across U.S. and Mexico operations. Coordinate inbound and outbound logistics (primarily ocean freight; air freight as needed for exceptions). Oversee invoice-to-receipt validation, freight cost accuracy, and coordination with accounting. Work closely with 3PL partners, carriers, suppliers, and internal stakeholders. Trade Compliance & International Logistics Support import/export compliance activities including HTS classification, tariffs, duties, and broker coordination. Interface with customs brokers and forwarders for U.S. and Mexico trade lanes. Help ensure compliance continuity and audit readiness as volumes increase and regulations change. Projects & Process Improvement Lead or support logistics-driven projects such as: Warehouse transitions or new warehouse onboarding Process improvements tied to growth and scalability Preparation for ISO / IATF and other operational certifications Help identify and close gaps that could create financial, compliance, or service risk. Help identify and close gaps that could create financial, compliance, or service risk. What We're Looking For Required Qualifications 8+ years of experience in logistics, supply chain, import/export, or manufacturing operations. Strong hands-on experience with international shipping and trade compliance . Proven ability to solve problems independently in fast-paced, low-structure environments. High attention to detail with strong ownership and follow-through. Comfortable working daily in ERP systems (Sage 100 or similar) and Excel Pivot tables required; advanced Excel or Power BI a plus. Experience in small to mid-sized manufacturing or lower-middle-market organizations . Preferred Qualifications Experience supporting U.S. and Mexico operations (Mexico trade experience a plus). Exposure to inventory management, invoicing, and accounting interfaces. Experience partnering with 3PLs, customs brokers, and freight forwarders. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.