Dispatcher

Town & Country Event Rentals is the most distinctive, elegant and sophisticated event and party rental company in Southern California! Here at Town & Country Event Rentals we are passionate about providing the highest level of knowledge on the latest trends, customer service and products to our clients. Trust, Commitment and Excellence in Service are the tenants for doing business and shows in our valued client relationships.

Position Title

Dispatcher

Position Level:

Individual Contributor

Salary Grade:

Hourly Rate $20.00 to 25.00 per hour

FLSA Status/Pay Type

Non-Exempt/Hourly

Full Time / Part Time

Full-Time

Shift

Day/Night

Schedule:

Day/Night

Direct Reports:

N/A

Department:

Dispatch

Reports To:

Logistics Director

Location

Van Nuys

Duties and Responsibilities

• Serves as a model example of work ethic, safety, and professionalism to coworkers.
• Able to supervise and support a large team of drivers while reinforcing a positive culture
• Check with drivers to ensure lunch compliance is being applicable
• Develop a team of dispatch professionals who are able to prepare and support installation needs
• Able to troubleshoot and communicate to event coordinators and internal clients effectively in a fast pace environment
• Samsara and DOT compliance analyst
• Able to resolve occasional service breakdowns or staff shortages to ensure client’s needs are met
• Oversees and evaluates all activities of the day as it progresses to proactively assess on-time arrival
• Work with Dispatch immediately upon becoming aware of any delays, accidents, or other traffic and transportation situations.
• Provides a customer service approach to communication and interactions with sales people, clients, and coworkers, to ensure professional and quality representation of Town & Country Event Rentals.
• Follow safety procedures to prevent injuries while performing heavy lifting and operating equipment. This includes using required safety gear (PPE’s) and handling machines and moving parts with caution.
• Ensures compliance with applicable OSHA, federal and/or state laws, regulations, and/or agency rules, standards while on duty, and if operating heavy equipment.
• Advocates and develops a team that adheres to all Safety regulations, Safety First!
• Overtime – will be required to be worked during the busy season and must be approved by your manager prior to being worked.

Physical Requirements:

Activity

Rarely

(

Occasionally

(5% - 19%)

Frequently

(20% - 79%)

Constant

(80% and above)

Mental Acuity

X

Visual Acuity

X

Hearing

X

Oral Communication

X

Written Communication

X

Attendance

X

Walking

X

Climbing Stairs

X

Prolonged Standing

X

Lifting (under 50 lbs.)

X

Lifting (over 50 lbs.)

X

Independent Judgement

X

Travel (road, etc.)

X

Pushing or Pulling

X

Reaching

X

Over-Head Lifting

X

Bending, Kneeling, Squatting

X

Repetitive Motion

X