Operations Manager

Required Years of Experience

4 years

Job Details Meduza Mediterrania, an extraordinary culinary journey inspired by the timeless allure and captivating essence of the Mediterranean. At Meduza, time slows as vibrant Mediterranean traditions blend with old-world habitats. We dedicate every moment to celebrating the beauty of each meal, offering a high-energy, boundary-transcending fine dining experience that transports you to sun-kissed coasts, azure waters, and vibrant culture of the region.
We redefine Mediterranean cuisine, honoring its rich heritage while pushing culinary innovation. Our name, Meduza, pays homage to the rich mythology and embodies the captivating allure that awaits our guests. Introducing Meduza Mediterrania, an extraordinary culinary journey inspired by the timeless allure and captivating essence of the Mediterranean. At Meduza, time slows as vibrant Mediterranean traditions blend with old-world habitats. We dedicate every moment to celebrating the beauty of each meal, offering a high-energy, boundary-transcending fine dining experience that transports you to sun-kissed coasts, azure waters, and vibrant culture of the region. We redefine Mediterranean cuisine, honoring its rich heritage while pushing culinary innovation.

Our name, Meduza, pays homage to the rich mythology and embodies the captivating allure that awaits our guests.

The Noble 33 Hospitality and lifestyle company is seeking an Operations Manager for Meduza Mediterrania - NEW YORK CITY !

Responsible for assisting the General Manager with the overall operation of Meduza Mediterrania NYC as well as overseeing Back of House functions. The Operations Manager works with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs. The Restaurant Operations Manager reports to General Manager

Duties

Assist with interviewing, hiring, training, development and retention of qualified employees.

Schedule, conduct, and document employee performance reviews according to standard operating procedure.

Identify, train and develop key employees for growth, advancement and promotion.

Become proficient in all job functions of both front and back of house employees.

Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state, and local regulations.

Communicate repair and maintenance needs to the General Manager and/or appropriate repair source.

Become proficient in the use of all restaurant computer equipment, including Aloha, Ctuit, PlateIQ, Harri, Paylocity, Open Table,

Clear understanding of BOH operations.

Day to Day Management

Direct and supervise employees on a daily basis in a fair and dignified manner

Assist GM with training, coaching and development of management team in areas including: Company culture, systems, policies and procedures, personal growth, operational and financial knowledge, interpersonal skills, and organizational techniques.

Identify, address, and document individual employee performance problems according to standard operating procedure.

Address customer complaints and problems effectively and courteously on an as needed basis. Use tact and good judgment when dealing with difficult guests. Respond to the guests needs with patience and courtesy.

Ensure proper pars and inventory management systems are in place, keep active/running total/par 2. Manage labor dollars, controlling overtime and labor % according to budget 3. Ensure anti-theft measures are in place for all COGs supplies 4. Ensure accurately monthly inventory is completed and turned in on time 5. Perform departmental Labor cost analysis and oversight

Financial Controls:

• Become proficient in and assist the General Manager with all restaurant financial procedures.
• Daily completion of Contractor Payroll
• Weekly completion of Restaurant Payroll through Ctuit/Aloha and Harri
• Complete ServeSafe Management course.

Specific Job Knowledge & Skills:

• College degree in Business, Hospitality, or a Related field; or equivalent mix of education and experience

• Two to three years in a management position, preferably in an upscale or lifestyle brand hotel

• Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations

• Ability to multitask, work in a fast paced environment and have a high level attention to detail

• Strong verbal and written communication skills in English

• Passion for hospitality and for creating exceptional guest experiences

• Proven ability to develop and maintain positive and productive working relationships with other employees and departments

• Ability to work independently and to partner with others to promote an environment of teamwork

• Available to work on call shifts, after hours, over weekends and on holidays.

Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

• Stand, sit, or walk for an extended period of time or for an entire work shift

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

• Requires manual ability to use, carry, and operate all necessary equipment

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid Time Off

We offer opportunities for growth and development. We pride ourselves on our fast-paced culture supported by leaders who propel you to your full potential. If you want to join our dynamic team, We invite you to apply!
Compensation Details

Compensation: Salary ($70,000.00 - $85,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts

Required Skills

Employee Hiring, Training, and Development

Leadership

Performance Reviews and Documentation

Communication

Time Management

Health Code and Sanitation Guidelines Adherence

Analytical Skills

Operations Management

Customer Service Orientation

Restaurant Computer Equipment Proficiency

Problem Solving

COGS Knowledge

Adaptability

Back of House (BOH) Operations Understanding

Team Building

Budgeting

Strategic Planning

Daily Supervision of Employees

Financial Acumen

Can Lift 50+ Lbs

Attention to Safety Standards

Training Leadership Team in Various Areas

Mentoring

Hospitality Driven

Cultural Awareness

Customer Complaint Resolution

Work Ethic

Organizational Skills

Financial Procedures Proficiency

Customer Service

Food and Beverage Preparation Knowledge

High Volume Service

Multitasking and Fast Paced Work Environment

Professionalism

Verbal and written communication skills

Recruiting

Positive Relationship Building

Microsoft Office

Physical Abilities Such as Lifting and Carrying Objects

Team Management

Availability for on Call Shifts, Weekends, and Holidays

Financial Management

Food Safety Knowledge

Planning and Strategy

Controlling Profit and Loss

Management

Scheduling

Team Development

Training Others

Business Management Knowledge

Conflict Resolution

Guest Service

Inventory Management

Multitasking

Ordering / Purchasing

POS Systems

Sense of Urgency

Teamwork

Guest Interaction

Integrity

Written Communication

Business Operations

Events Management

Motivated

Restaurant Operations Standards

Staff Training

Microsoft Excel

Passionate

Proactive

Restaurant Management

Payroll Management

Detail Oriented

Staff Management of up to 20

Cash Handling

Catering Experience

Training

Strong Work Ethic

Receiving

organizational health

operational efficiencies

Manual Dexterity

Logistics

Human Resources Management

employee experience

Delivery

Decision Making

Data Analysis

Culture Building

Critical Thinking

Compliance

contractor management

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