Customer Logistics Specialist - Digital Commerce

Customer Logistics Specialist - Digital Commerce Job Description

Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, youll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, youll help us deliver better care for billions of people around the world. It starts with YOU.

This role will manage complex/strategic customer inventories consistent with customer requirements of service level and inventory turn objectives, while maximizing supply chain efficiencies and coordinate customer order fulfillment to ensure customer expectations are met in cost effective manner. This individual will also facilitate problem resolution in order fulfillment process through in-depth data analyses, demonstration of both system and supply chain knowledge, and resources.

In this role, you will:

• Manage highly complex Customers that provide significant strategic value to Kimberly-Clark through leveraging more extensive knowledge of Kimberly-Clark and supply chain.
• Manage superior customer service and inventories to the desired level through in-depth technical knowledge, analyses, and review of systems and daily reports. Recognize and address impact of actions within supply chain to identify and resolve inefficiencies, within the customer team. Demonstrate ability to transfer technical and systems knowledge across similar customers, or within department.
• Follow and drive continuous improvement to best practices established for successful stock replenishment and order fulfillment, while demonstrating full understanding of tools and systems, and sufficient knowledge of Consumer Sales policies and procedures to maintain internal controls. Identify potential improvement opportunities through in-depth analytics, and work with Process team to research and implement changes.
• Manage end to end event planning and execution for strategic customers.
• Identify and communicate discrepancies in promotional forecasts with the Buyer, sales team, and other internal supply chain functions, and continuously strive to provide information to improve sales forecasts through collaboration. Carefully manage promotional orders to minimize distribution costs; Lead in-depth analysis to ensure successful roll-over execution.
• Maintain Order Fulfillment systems (Electronic Data Interface, Vendor Managed Inventory, or Co-Managed Inventory) and all files (promotional information, customer processes and scorecards, customer information) to ensure the successful execution of customer requirements related to order entry and fulfillment. Share strategic insights and provide high level support to team members to ensure success in accomplishing internal and external customer requirements.
• Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost efficient alternative plans when orders cannot be serviced as requested.
• Build and maintain loyal relationships with customers through use of K-C One Behaviors to exceed customer expectations and through offering the customer multiple solutions/options, initiate independent problem solving and decision making.
• Support strategic projects with customers that align with the overall customer segmentation strategy, and support transformation and collaborating customer accounts.
• Lead analysis of OTIF data and ensure Supply Chain alignment internally with Forecasting, Planning, Deployment, Distribution, Transportation, and Sales to ensure successful execution; Strategically organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations.

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals, like you.

At Kimberly-Clark, youll be part of the best team committed to driving innovation, growth and impact. Were founded on more than 150 years of market leadership, and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, were constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, youll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, youll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• Bachelors degree and 2+ years of experience in managing customer inventory, order fulfillment or supply chain.
• Ability to communicate precise innovative Supply Chain and business solutions to customers and team leaders/members; Experience building strong sustainable business relationships at various levels throughout organization and with key customers.
• Experience conducting strategic business and data analyses and data driven recommendations for improvements and advancements.
• Proficiently use and perform key functions of Microsoft Excel software program; Proficient in data access tools and PC based applications (Windows, Word, Excel, and PowerPoint).
• Ability to travel via aircraft(s) (if applicable) and operate and drive motor vehicle(s) for business travel(s) (if applicable), with valid driver license.
• Familiarity with order fulfillment system is desirable.

Total Benefits

Here are just a few of the benefits youd enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com .

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website .

And finally, the fine print.

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

This role is available for local candidates already authorized to work in the roles country only. Kimberly-Clark will not provide relocation support for this role.

Grade 11/P2: Grade level and / or compensation may vary based on location/country

#LI-Hybrid

Salary Range: 78,660 92,980 USD
At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only. Primary Location Neenah - West Office Facility 1 Additional Locations Bellevue Sales Office, Chicago Commercial Center, Knoxville Office, Roswell Building 300 Worker Type Employee Worker Sub-Type Regular Time Type Full time