General Manager, Final Mile

The General Manager is responsible for all aspects of warehousing and delivery operations in their Ecosystem, emphasizing the continuous development of professional relationships with clients, ISPs, customers, and employees while driving results across the operation.

This role requires a strong leader with a proven track record in warehouse management, including inventory control, logistics, team leadership, and process improvement. The successful candidate will be instrumental in optimizing workflow, managing budgets, implementing best practices, and fostering a culture of continuous improvement and safety.

Job Functions

• Oversight of all delivery functions, warehouse functions, and client relations including:
  • Claims management
  • Oversee maintenance of all client vehicles
  • Compliance
  • Inventory management
  • Execution of process and workflow optimization
  • Recruitment, development and retention of employees and ISPs
• Accountable for key business results and accountable for:
  • Safety and Compliance Audits
  • Employee Driver Safety Program management
  • Personnel/team development and metrics as defined by the client
  • Productivity and KPI data
  • Financial P&L meet or exceed goals set for the Ecosystem
  • Client and customer satisfaction
• Conduct bi-yearly performance reviews for all direct reports
• Various other special projects and responsibilities as assigned

Minimum Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5 years of progressive experience in warehouse operations, with at least 3 years in a leadership role.
• Proven expertise in warehouse operations, including receiving, storage, picking, packing, and shipping.
• Strong knowledge of inventory management principles and best practices.
• Demonstrated experience with Warehouse Management Systems (WMS).
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to travel as necessary to support designated territory, approximately 30-50% local travel
• Willing to work a schedule that may include early mornings, overnights, weekends, and some holidays
• Ability to be available on an on-call basis
• Demonstrated key characteristics of a successful General Manager (as described above)
• Valid Drivers License
• Previous experience in Warehouse or 3PL operations is a plus

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