Senior Operations Manager
Job Location: San Francisco-USA-94128
Work Location Type: On-Site
Salary Range: $125,000.00 - 160,000.00
About us
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North America for 2023, 2024, and 2025 we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Position Summary
We are seeking a dynamic and experienced Senior Operations Manager to lead our daily shift operations, ensuring seamless coordination across departments, optimal on-time performance, and consistent client engagement. This key leadership role is critical to the success of our Customer Service Center (CSC), overseeing operational and production functions to achieve strategic objectives and deliver best-in-class service.
The ideal candidate will bring a background in airline catering, commercial catering, or a related high-volume, time-sensitive industry, and possess a commanding leadership presence, proven people management skills, and a strong focus on operational excellence.
This role is a pipeline position for Director-level succession, and requires someone who can balance strategic oversight with hands-on leadership.
How You'll Make a Difference
Business Strategy, Policies and Tools
Execute the implementation of the CSC planning
Ensure compliance with the policies provided by CSC and Corporate
Managing Business
Provide data for the development of an annual business plan and budgeting for the CSC
Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company's framework and market requirements.
Ensure optimal deployment of human, technical and material resources in the CSC
Ensure the ordering of all materials needed at the CSC
Ensure that the CSC work methods are in line with the company's standards and customer contracts
Initiate Capex requests
Initiate and control continuous optimization of processes
Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements
Ensure clear communication and close cooperation with all relevant internal and external interfaces
What We Look For in a Candidate
Bachelor's degree or equivalent experience
In addition, five to seven years of experience in related field required (Airline Catering, Hospitality Operations or similar fast-paced customer-driven environment)
Experience in managing multiple departments
Excellent communication skills both verbal and written
Polished presentation and interpersonal skills
Good knowledge of Microsoft Office and Windows-based computer applications
Experience working in unionized enviornments is a plus
In addition to base salary, this position is elibigle to participate in our annual incentive program, targeted at 15$.
Beenfits: Start Day 1, no waiting periodl
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job Location: San Francisco-USA-94128
Work Location Type: On-Site
Salary Range: $125,000.00 - 160,000.00
About us
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North America for 2023, 2024, and 2025 we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Position Summary
We are seeking a dynamic and experienced Senior Operations Manager to lead our daily shift operations, ensuring seamless coordination across departments, optimal on-time performance, and consistent client engagement. This key leadership role is critical to the success of our Customer Service Center (CSC), overseeing operational and production functions to achieve strategic objectives and deliver best-in-class service.
The ideal candidate will bring a background in airline catering, commercial catering, or a related high-volume, time-sensitive industry, and possess a commanding leadership presence, proven people management skills, and a strong focus on operational excellence.
This role is a pipeline position for Director-level succession, and requires someone who can balance strategic oversight with hands-on leadership.
How You'll Make a Difference
Business Strategy, Policies and Tools
Execute the implementation of the CSC planning
Ensure compliance with the policies provided by CSC and Corporate
Managing Business
Provide data for the development of an annual business plan and budgeting for the CSC
Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company's framework and market requirements.
Ensure optimal deployment of human, technical and material resources in the CSC
Ensure the ordering of all materials needed at the CSC
Ensure that the CSC work methods are in line with the company's standards and customer contracts
Initiate Capex requests
Initiate and control continuous optimization of processes
Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements
Ensure clear communication and close cooperation with all relevant internal and external interfaces
What We Look For in a Candidate
Bachelor's degree or equivalent experience
In addition, five to seven years of experience in related field required (Airline Catering, Hospitality Operations or similar fast-paced customer-driven environment)
Experience in managing multiple departments
Excellent communication skills both verbal and written
Polished presentation and interpersonal skills
Good knowledge of Microsoft Office and Windows-based computer applications
Experience working in unionized enviornments is a plus
In addition to base salary, this position is elibigle to participate in our annual incentive program, targeted at 15$.
Beenfits: Start Day 1, no waiting periodl
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job ID: 481325861
Originally Posted on: 6/15/2025
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