Supply Change Manager

The Supply Chain Manager – 3PL Operations is responsible for leading end-to-end supply chain activities across multiple client accounts and facility locations. This role ensures fulfillment, transportation, and inventory management operations meet or exceed contractual service levels, while driving continuous improvement and operational excellence. Acting as a strategic partner to customers and internal teams, the Supply Chain Manager will oversee staffing, systems, safety, and performance metrics in a dynamic third-party logistics environment.

Key Responsibilities

• Client Account Management: Serve as the primary point of contact for assigned 3PL clients, managing relationships, expectations, and service level agreements (SLAs).

• Operational Execution: Oversee multi-site fulfillment, transportation, inventory control, and customer service functions across dedicated and shared-use facilities.

• Performance & KPI Management: Develop, monitor, and report on key metrics related to order accuracy, on-time shipping, productivity, labor efficiency, and cost per unit.

• Process Improvement: Identify inefficiencies and implement process enhancements using Lean, Six Sigma, or Kaizen methodologies to drive cost savings and service improvements.

• Team Leadership: Manage, coach, and develop supervisors and front-line staff, fostering a performance-driven and safety-first culture.

• Scalability & Peak Planning: Plan and execute staffing models and workflow designs to support seasonal volume spikes, promotions, and new client onboardings.

• Systems & Technology: Maximize the use of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and fulfillment automation to ensure real-time accuracy and visibility.

• Compliance & Safety: Ensure adherence to all regulatory, safety, and company standards across all operational areas.

• Risk Mitigation: Manage logistics risks, inventory shrinkage, and disruption scenarios through preventive measures and contingency planning.

• Cross-Functional Collaboration: Work closely with customer service, finance, IT, and business development teams to support client growth and operational alignment.

Qualifications

• 10+ years of experience in third-party logistics or contract distribution environments, managing high-volume B2B and/or B2C fulfillment.

• Bachelor’s degree in Supply Chain, Business Administration, Logistics, or a related field.

• Proven track record in managing client relationships within a 3PL context.

• Deep understanding of logistics operations, cost drivers, and SLA management.

• Strong leadership and team-building skills, with experience leading multi-site teams.

• Expertise in WMS/TMS platforms and operational reporting tools.

• Familiarity with Lean, Six Sigma, or Kaizen methodologies.

• Excellent communication, analytical, and project management skills.

• Proficiency in Microsoft Excel, PowerPoint, Word, and Visio.