Operations Manager

Position Title :

Operations Manager

Position Type :

Full-Time, Salary, Exempt

Schedule:

35 hours/week

Format:

Fully In Person

Department/Program :

Administrative Services

Location:

1946 Webster Avenue Bronx NY, 10457

Direct Supervisor :

Director of Operations

Direct Reports (if any):

Porter (if any)

About Graham :

Graham provides life-changing tools and resources for children, young adults and families who face some of the most difficult obstacles caused by poverty, racial injustice, and lack of access to educational opportunities, living wage employment, quality healthcare, and affordable housing.

We collaborate with communities and strong partners to create and implement innovative strategies so everyone can lead healthy, joyful, and successful lives.

Principal Objective/Role Overview:

Under the supervision of the Director of Operations, this position is responsible for attending to the following in the assigned city-based program and office locations:

• Facility maintenance (cleanliness and upkeep),
• Safety and security
• Supply, condition and function of office equipment (Inventory Control)
• Fleet operations (agency vehicles).
• Site assigned agency mail run operations.

The Operations Manager also interfaces with programs and internal departments to assure facility environments that are safe, aesthetic and conducive for staff and families, promotes Graham’s mission, vision and customer service philosophy, and demonstrates ownership and accountability through planning, organization and timely follow up of projects and routine agency operations.

Job Responsibilities :

• Demonstrates pro-action through planning and organizing:

• Regular communication with Graham’s vendors and contractors to ensure delivery of quality services. Advocates for convening meetings with vendor and program when discrepancies and issues arise.
• Routine program site and office site inspections to assure cleanliness and safety of work areas, visit spaces, conference and meeting rooms, cafeterias, restrooms, corridors, common areas and grounds. Creates and shares the outcome of the inspection with the Director of Operations and program leadership.
• Creates and shares schedule of routine program and office site upkeep related to carpeting, floors, walls and furnishings to assure cleaning, painting and replacement, when necessary, with the Director of Operations and program leadership.
• Preparation for inclement weather such as snow and rain, such as salting, shoveling, and indoor mud-rugs to prevent slipping, ensuring that facilities functions safely.
• Submission of Emburse requisitions to the Purchasing department for purchase of janitorial supplies.
• Direct supervision of Porter (If Any).

• In collaboration with the Administrative Services Department, that the inter-office mail runs be conducted twice a week for assigned sites:

• Report to (Headquarters) twice a week to retrieve outgoing mailbags and to deliver returning mailbags.
  • • Travel to various assigned Graham sites to deliver incoming mailbags.
    • Travel to various assigned Graham locations to retrieve outgoing mailbags.
    • On occasions may pick-up and deliver miscellaneous items between Graham locations.

• Monitors the use and upkeep of Graham’s vehicle fleet:

• Collects and files the agency’s Vehicle Maintenance Logs.
• Creates and shares the schedule of vehicle inspections, tune ups, insurance, vehicle registration update and operator usage logs with program directors.

• Alerts the Director of Operations of important issues and/or urgent need for repairs (i.e., plumbing issues, electric, heating, cooling, security issues).

• Performs minor maintenance repairs and installation.
• Arranges for service from outside contractors for extensive repair
• Assures prompt professional attention to hazardous conditions
• Follows up on the work performed to assure completion and quality work.

• Oversees agency compliance with standards related to accreditation and compliance set forth by regulatory agencies (i.e., NYC Department of Buildings Codes, FDNY, OSHA, OMH, OCFS, ACS, DYCD):

• Conducts Fire Drills, Evacuations Training and Fire Alarm System checks in program and office sites.
• Is a member of the Emergency Response Team.

• Oversees the Security related details:

• Ensure that there is proper coverage in each location on a daily basis
• Establishes and monitors the security log for guards to sign in and document rounds on their shifts.
• Compiles and files security logs
• Monitors hours worked for all guards and confirms the same with the Administrative Assistant to approve the vendors invoice.

• Risk Management:

• Assures that agency is compliant with standards related to accreditation and compliance set forth by regulatory agencies (i.e., NYC Department of Buildings Codes, FDNY (Fire Safety/ Fire Drill codes), OSHA, OMH, OCFS, ACS, DYCD)
• Responsible for updating the ERT Site Captains listings and the training of agency staff in the Emergency Response Protocol and Active Shooter training
• Responsible for attending security at all sites through procurement of guard services

Position Qualifications :

• BA/BS preferred; High School diploma/ GED required.
• Minimum 3 years of experience in Facilities Management.
• Valid New York State Driver’s License and a clean driving record and willingness and ability to drive a car or van within the 5 boroughs of New York City, Long Island, counties north of the city.
• Intermediate knowledge of facilities maintenance and office functions.
• Ability to perform bending, lifting, prolonged sitting/standing. Ability to lift a minimum of 40lbs.
• Must possess exceptional time management and organizational skills.
• Proficiency in general office equipment operations.
• Flexibility to work evenings and occasional weekends.
• Must be willing to travel throughout NYC, as needed.

Competencies & Character Traits :

• Proven ability to plan and deliver high quality work within deadlines
• Proven ability to successfully manage several projects simultaneously in fast-paced work environment
• Proven ability to work collaboratively and effectively on a team with peers and across programs
• Able to effectively communicate, verbally and in writing.
• Ability to work with diverse populations (including LGBT) and cultures, process information and respond appropriately.

Salary & Compensation :

• Base Salary or Hourly Rate : $65,000.00/year
• FLSA Status : Exempt
• Benefits Eligibility : This role is eligible to participate in our Performance Based Merit Award program at the end of each fiscal year, and eligible for benefits including health insurance, retirement plans (pension and 403B thrift), career coaching via Bravely, and more!

EEO Statement

The Equal Employment Opportunity Policy of Graham is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Graham hires and promotes individuals solely based on their qualifications for the job to be filled.

Graham believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.