Customer Service Representative Jobs

Job Title: Customer Care Representative Company: Intelliquick Deliveries Location: Phoenix, AZ Description: IntelliQuick Delivery is the industry leader in nationwide delivery service, with Same Day, Next Day Priority Deliveries, 1-Hour Rush, Regular Routed Services, Next Flight Out, Warehousing, E-Commerce Fulfillment, Medical Stat and Routines, Time Scheduled Pickups, and Airport Deliveries. If you're seeking a great career with a successful company that promotes growth within then IntelliQuick Delivery has the perfect job opportunity for you. We have 2 immediate openings for specialists who can interact with our customers and provide an excellent customer experience by relating well to our customer, articulating the advantages of our company over the competition, thinking and exercising sound judgment, and acting responsibly in the customer's and the company's best interests. Tasks & Accountabilities: Handle a high volume of calls covering the full range of customer services in a prompt and professional manner while obtaining all accurate information for order entry into CXT. Builds professional rapport with the customer by active listening to assure mutual understanding of the customers' concerns and needs. Effectively communicates information during the initial call to minimize the need for future contact and escalation. Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to our services. Take full ownership and accountability to facilitate an excellent positive customer experience. Promotes and recommends IntelliQuick Delivery services based on a logical relationship to the customer's needs by selling or up-selling IntelliQuick services. Practice continuous quality control in the processing and fulfillment of all customer orders. Demonstrates a strong ability to analyze and solve problems regarding order entry, parcel tracking and billing concerns, Punctual, regular, and consistent attendance. Various tasks assigned as needed. Skills/ Requirements Minimum requirements: If you possess a minimum of 3 years experience in a call center and or customer service field then IntelliQuick Delivery would like to hear from you. The ideal candidate must possess excellent written and verbal communications skills, strong attention to detail and outstanding listening & follow through skills. Must have excellent interpersonal skills; be energetic and flexible with a strong desire to succeed. Candidates must be punctual, dependable, organized and have the ability to work with multiple computer applications, while talking to customers. All candidates are required to pass a drug screening and a criminal background screening. Hours: Tues - Sat - 11 am to 7 pm Mon - Fri - 11 am to 7 pm Important Notes Any successful company realizes that its most important resources are the people that join the TEAM. Join IntelliQuick Delivery as we expand into the future. Surround yourself with winners.

Job Title: International Customer Service Company: AIT Worldwide Logistics Location: Tampa, FL Description: Exciting fast paced work environment in a rapidly growing freight forwarding company. 27 year old company paying competitive wages along with health benefits and paid vacation. 3 years international forwarding required. Knowledge of import and export for ocean and air.

Job Title: PURCHASING AGENT-SUPPLY CHAIN - Company: Location: Nashville, TN Description: SUMMARY Sources and secures required materials and component parts needed to produce cooking products at the lowest total systems cost. ESENTIAL DUTIES AND RESPONSIBILITIES Coordinate new suppliers / parts and engineering changes with Materials, Engineering, Quality Assurance, and external suppliers. Responsible for supplier selection, negotiations with suppliers involving price, quality, delivery, payment terms, etc. that meet products requirements in terms of year over year total cost goals. Effectively and tactfully communicate verbally and in writing externally to suppliers and sell ideas and strategies internally. Manage multiple projects simultaneously, resolve problems, meet deadlines, and handle fast paced critical work environment. Develop purchasing strategies considering integrated costs and assessing risks; including logistics, materials, quality. Understand, communicate and enforce Electrolux Major Appliances policy as it pertains to supplier and internal issues. Ability to encourage a creative process to generate ideas that eliminate cost. COMPENTECIES NEEDED: Minimum of 3 years purchasing experience with demonstrated professional growth. Knowledge and understanding of engineering drawings. Expertise in supplier processes and cost drivers. (Die casting, stamping, extrusions) Understanding of cost structures. (should cost models) Demonstrated negotiation skills including year over year cost reductions as well as negotiating complex business issues and risk assessment. Understanding of Global Purchasing markets (Asia, Mexico, South America, China, and Eastern Europe). Understanding of metals markets (Copper, Aluminum, and Steel) Basic Finance skills (Rations, NOWC..Net Operation Working Capital, Payment Terms, Cost of the Money) Material flow process knowledge (transportations, lead-times, tier 2 supply, etc.) Outstanding leadership skills including leading supplier resources and cross functional teams. Analytical ability. Internal and external conflict resolution skills. Personal computer skills including Microsoft Excel, Word, Power Point and mainframe operations procurement related software. Basic knowledge of purchasing/accounting processes. MINIUMUM QUALIFICATIONS 1. Bachelor degree in engineering or Business. 2. Minimum of 3 years progressive purchasing experience PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. COMMENTS Specific job duties that require the physical demands: Computer terminal Specific job duties that are affected by the environmental conditions: Phone calls, conversations, hall conversations.

Job Title: Breakbulk Import Agent Company: Phoenix International Freight Services, Location: Detroit, MI Description: Job Description:This position is for local residents only.Sorry, Visa / sponsorship not available.Phoenix International Freight Services, Ltd., is the largest privately owned full-service international freight forwarder, consolidator, NVOCC and Customs broker headquartered in the United States. We are seeking a Breakbulk Import Agent for our Detroit, MI office. As Breakbulk Import Agent you will be responsible for: *  Processing ocean and air import shipments *  Tracking shipments with carriers *  Providing arrival notices to the brokerage department *  Invoicing and updating shipment information through our AS400Job Requirements:The ideal candidate will have the following qualifications: * At least 2- 5 years experience in import operations * Excellent communication skills (verbal & written) * Outgoing personality with a positive attitude * Willingness to learn * Creative problem solver who wants to grow in the department * Computer literate (Microsoft Office, Word, Excel, Powerpoint) * AS400 experience is preferred but not required We also offer a fast paced, growth environment with competitive compensation and benefits.  Benefits include medical, dental, vision, life, AD&D, short and long term disability, flex plans, profit sharing, 401k, etc.   For more information about our company and benefits, please visit www.phoenixintl.com.   We are an equal opportunity employer. Keywords: Retail, Aviation / Air Freight, Customer Service, Freight Agent/Broker, Freight Forwarding, Import / Export

Job Title: Supply and Logistics Agent Company: LandOLakes Location: Shoreview, MN Description: Responsible for day to day supply logistics service functions of product procurement and related functions to ensure the success of sales and profitably for Winfield Solutions LLC.• Administration of assigned Agronomy Service Center (ASC) product procurement beginning with PO Requests/stocking programs, through purchase/movement approval, and ending with a shippable PO placed with a supplier.• Monitors PO Requests from Agronomy Service Center managers. • The other product purchases are driven by stocking programs. This position will decide where product is to be placed with information available in the business system e.g. inventory, YTD Sales, LY Sales, and forecast; CPP product strategy and direction: and their own knowledge of crop and product agronomics. • This position will enter or do the final approval of all PO’s in the business system. 80% of the PO’s transmit electronically and 20% are called to the supplier. A small portion of the time will be working out pricing and terms with the smaller suppliers.• This position will initiate product moves between ASC’s as needed or directed.• This position will be assigned to specific ASC locations.• Will be responsible to work out product substitutions if the substitution is for a different pack size or a branded product for a proprietary product. • Reconciliation and correction of your PO’s versus supplier invoice differences. • Will create or do final approval of PO’s and will be responsible for the PO up until the Billing Group vouchers the supplier invoice for subsequent payment by the Accounts Payable group. • Responsible for ensuring that Winfield properly gets credit from suppliers for returned and over billed products.• Primary contact with assigned ASC’s and supplier customer service personnel to ensure the timely receipt of product at the ASC’s and timely payment to the supplier.• Will be responsible for the product from ordering to final destination. e.g. if ASC does not receive product, SLA must work with vendor to find out why product did not arrive, etc. Vendors on electronic system will provide LOL with shipping information electronically so SLA can help ASC manager determine where product might be, why product did not arrive, etc.• Various other duties as assigned by Supervisor e.g.; updating costs in supplier catalog, return to vendors, exchanges, consignment, updating sales for accrual rebates, billing projects, training spring contractors, documenting various processes, monitoring various reports, new vendor requests, minimum freight spreadsheet, etc.• SLA must update vendor costs in Winfield business system. This is critical to ensure over billed product invoices from suppliers are caught.Required (Basic) Experience & Education• Post high school business education or five years of business experience.• Proficient Microsoft Office Excel and Word skills necessary.• High school diploma is required, however College degree is preferred.Required Competencies & Other Skills• Strong business mathematics skillset.• Must be able to be very accurate in a demanding work environment.• Handle a high volume work load demand.• Must be able to work independently without constant supervision.• Must be able to work with and communicate across all levels of the organization.• Succeed in a team and highly cooperative work environment.• Strong interpersonal skills with ASC’s and supplier/customer service personnel.• Be able to develop extensive knowledge of CPP products.• Strong decision making and problem solving skills with excellent communication and organizational strengths.• Be able to prioritize time to meet demanding deadlines with serious financial consequences.• Self motivated and flexible to need of the department.• Work extended hours throughout the year.Preferred Experience & Education• Four year degree in Ag related field with working knowledge of crop protection products.• Supply Chain experience.• Agriculture background.Preferred Competencies & Other Skills• JDE system experience • Customer service experience• Accounting background a plus

Job Title: Import/Export Agent Company: TMG Consulting Location: Atlanta, GA Description: Company Profile:This company is a global freight forwarder, specializing in providing complete end-to-end supply chain solutions.  Services include Import, Export, Air, Ocean, Custom House Brokerage, and Warehousing.Job Description:This position is for local residents only.Sorry, Visa / sponsorship not available.Our client is in search of an Import/Export Operations Coordinator, who will be an overall "Utility Player".  This perons will be responsible for handling all facets of Imports and Exports as it relates to both Air and Ocean shipments.     Job Requirements:The ideal candidate will be those currently employed by a freight forwarder having a well rounded background in both Imports and Exports.  Supervisory experience would also be prefered. FOR CONSIDERATION, PLEASE FORWARD A MICROSOFT WORD VERSION OF YOUR RESUME VIA EMAIL TO Register to View .  PLEASE NOTE THAT YOUR RESUME WILL BE HELD IN STRICT CONFIDENTIALITY.Keywords: Retail, Aviation / Air Freight, Freight Forwarding, Import / Export

Job Title: Supply Chain Procurement Agent 1 / 2 Company: Boeing Location: Ridley Park, PA Description:   Global Services & Support seeks a procurement agent for the H-47 International and U.S. Military programs. It is anticipated that 10 to 20% travel may be required. The selected individual will interface with the supplier to enforce the terms and conditions of simple, firm fixed priced contracts with fixed quantity and delivery schedules. Establishes contract performance metrics, monitors supplier performance to contract terms and conditions, identifies problems and risks that could impact contract performance. Creates simple, firm fixed priced contracts with fixed quantity and delivery schedules in business systems with negotiated terms and conditions. Uses established policies and procedures to satisfy customer requirements for goods and services within the limits of delegated purchasing authority. Develops and executes the negotiation plan for simple procurement activity in accordance with applicable policies and procedures. Communicates with suppliers to reach agreement on contract terms and conditions to ensure equitable commitment is made in support of customer needs and goals. Develops and documents the source selection process on routine procurement activity to provide the best match of customer requirements with external supplier capabilities and offers. Follows established policies and procedures, market conditions and best practices to achieve best value for customer. Reviews printed reports or on-line data from multiple business systems to ensure data integrity with respect to quantity, schedule, inventory balances, order policy and compliance with established policies and procedures and local work instructions to create or modify buy authorization. Identifies routine problems and coordinates correction of minor errors. Reports complex discrepancies to more experienced Supply Chain Procurement Agents for resolution. Seeks advice from more experienced Supply Chain Procurement Agents to develop mitigation plans to assure goods and services are delivered in accordance with contract terms.

Job Title: Transportation and Logistics Agent Company: Location: Houston, tx Description: We are Trans-System Logistics, A Trans-System Company, we are currently seeking experienced transportation and logistics agents in the Houston Texas market. Qualified persons will have prior experience in the transportation industry and should have existing relationships with customers. The applicant should have effective communication skills, strong customer service skills, be attentive to details and accuracy, be able to multi-task, have a team oriented attitude, be abel to make decisions, have great problem solving and analytical skills and be sales and growth oriented. This is a commission sales position and has very high earnings potential for the right candidates. We are seeking to fill multiple positions in the Houston market as well as nationwide. We offer training and support as well as the complete backing of one of the fastest growing asset based logistics companies in the United States. We have been in business over 30 years and are privately held, we have recently expanded our operations into the Houston area and have been growing steadily for the three years we have been in Houston. If you feel you are a potential fit in our operations here please feel free to contact us for further information. Please contact Mark Platt at Register to View -system.com or call at Register to View to schedule an interview. Salary/Wage: commission Status: Full-time • Location: Houston

Job Title: Procurement Agent 4/5 Company: Boeing Location: Huntington Beach, CA Description:   Acts as an authorized agent of the Company with the responsibility to commit Company resources through contracts and agreements in support of the EO&T Global Sourcing Strategy that seeks to collaborate and co-invest with our global supply chain, strategic partners and universities. Leads multi-faceted interdisciplinary teams to develop, structure, negotiate, execute, and manage unique, and time critical and complex acquisition of research and technology through alliances, consortiums, joint research and development, licensing, and similar collaborative partnerships and relationships that support the objectives and long-range goals of the Company. Directs comprehensive valuations and due diligence in support of the planned transactions. Prepares and delivers presentations for transaction approval through all levels of the organization.Leads team in responding to requests for research and technology in-licensing. Develops negotiation strategies, guides the preparation of in-license transactions, guides development of alternative business strategies and licensing strategies consistent with Company strategies, leads efforts to use appropriate method to determine value or price of the intellectual property to be licensed, leads negotiations including exploring all parties needs, concerns and positions, and manages relationships with and resolves matters related to performance of in-licenses. Establishes and maintains business relationships with international and commercial and governmental organizations. Possesses advanced knowledge of contract structure in order to draft and document unique and complex proposals and agreements in a form that meets legal/business requirements. Possesses advanced, expert understanding to build and use broad knowledge of competition and strategic partners to plan and perform relationship objectives. Apply knowledge of market, industry, financial, and strategic conditions, requirements, trends, and competitive intelligence in order to analyze alternative teaming, alliance and acquisition strategies. Integrates and synthesizes diverse elements to provide innovative and creative solutions to complex issues and problems and develops solutions to unique challenges that may serve as precedent for future decisions. Manages all aspects of supplier relationships and performance throughout all contract phases, including terminations and close outs and ensures compliance with all relevant Company procedures and contract requirements. Interprets and enforces contract terms and conditions. Documents procurement decisions, creates contract correspondence, and administers contract changes between the Company and suppliers. Meets with suppliers and Boeing partners and discusses performance-related issues. Develops improvement plans and monitors progress. Leads regular supplier performance reviews including monitoring supplier capability, capacity and business health. Integrates and coordinates internal and external customer requirements to establish and document procurement requirements consistent with customer expectations. Develops long-range, enterprise-wide procurement solutions to best support customer requirements consistent with program and company goals and objectives and consults on project management processes. Leads or support enterprise-wide company cross-functional team efforts with suppliers and/or customers. Employs project management tools (e.g., earned value management, risk management, contingency planning and integrated schedules, etc.) as required to manage supplier performance, including technical, quality, cost and schedule. Leads project reviews with suppliers. Facilitates, integrates and documents technical and business communications between Boeing, supplier(s) and customers and oversees complex procurement source selections.

Job Title: Import Brokerage Agent - Logistics Company: Ajilon Finance Location: Houston, TX Description: Job summary Import Brokerage Agent - Logistics Category: Location: Status: Salary: Corp. Mgmt/Office Support Houston, TX Temporary/Contract-to-Hire $34,000 to $38,000 Annually Education: Experience: Ref #: Posted On: High School 1-3 Years US_EN_ Register to View 9052 Oct 14, 2009 Description Ajilon Office is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for a mid-level IMPORT BROKERAGE AGENT - LOGISTICS COORDINATOR with one of our most respected clients located in the Houston/Bush Intercontinenal area. OB SUMMARY: Position will be responsible for U.S. Customs entry processing, auditing, dispatch of import shipments, and billing of international trade transactions for the client. Must have experience processing entries requiring FDA, EPA, and Hazardous information as well as “Special Program’s” including GSP, NAFTA, and various other FTA’s. Responsible for obtaining accurate POA for all new accounts, creating new accounts in Galaxy system, creating new customer profiles while maintaining the client's criteria and quality standards. Established daily productivity levels must be achieved within two months of employment. ESSENTIAL FUNCTIONS: •Process all U.S. Customs entries timely and accurately maintaining the standard metric for processing. •Verify all guidelines are followed regarding OGA’s and FTA’s. •Ensure that all documentation is completed neatly, professionally, accurately and error-free, with current information in proper order and within corporate standards for quality and timeliness. •Complete final inspection and audit of all documents for accuracy and consistency in accordance with customers master file instruction before billing and distribution of documents. •Ensure that documents are distributed to all necessary parties within the milestone standards. •Close all files ensuring compliance to all customer requirements. •Prepare and double-check client invoice and back-up documentation. Ensure that all charges are correct, inclusive and that proper back-up has been provided. •Participate in cross training and learn the processes of other members of your department so that you are able to cover other responsibilities in case of illness, vacation, and downsizing, or during times of peak workload. •Ensure you understand and adhere to all customer requirements and operating standards. •Document, maintain and update work processes/procedures as they relate to each customer account. •Notify supervisor if needed information is not being provided in a timely manner. •Maintain at all times professional and courteous customer service. OTHER SUPPORT FUNCTIONS: •Proper storage and archiving of all files. •Generation and completion of all necessary reports in a timely manner. •Answer of telephones •Special projects as assigned or required. •Maintain or exceed personal productivity level as established by management. JOB SPECIFICATIONS A. Experience -Minimum of 3 years Import entry writing experience. B. Knowledge -U.S. Customs regulatory knowledge equivalent to entry writing experience -Proficient in MS office software – Word and Excel -Possess excellent communication skills. - Transportation industry, Corporate Standards C. Education -Minimum high school diploma or GED See above Contact Nicole Vassiliades E-mail: Phone: Register to View Register to View